Polityka zwrotu kosztów
No-Refund Policy
Thank you for shopping with us! We take pride in offering high-quality jewelry and exceptional service. Please read our No-Refund Policy carefully before making your purchase.
1. Final Sales
All items purchased from our store are considered final sales. We do not accept returns, exchanges, or refunds for any products under any circumstances. Once your order is placed, it cannot be altered, or refunded.
2. Order Confirmation
Upon completing your purchase, you will receive an order confirmation email. Please review this confirmation carefully to ensure all details are correct. If there are any discrepancies, please contact us immediately.
3. Order Cancellation
Orders can be cancelled within 24 hours of placement. After this 24-hour period, we are unable to process cancellations as your order will have been prepared for shipment or already in transit. To request a cancellation, please contact our customer service team as soon as possible via email at info@chicorecanada.shop. Be sure to provide your order number and relevant details in your request. We will confirm the cancellation and any applicable refund or store credit once the cancellation has been processed. If your order is successfully cancelled within the 24-hour period, any charges will be refunded to the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.
4.Right of Withdrawal (14-Day Cooling-Off Period)
By placing an order, you agree to these terms. We sell jewelry (e.g., rings, necklaces, earrings, bracelets) and provide clear information on product characteristics, materials, sizing, and pricing before purchase.2. Right of Withdrawal (14-Day Cooling-Off Period)As an EU consumer buying at a distance (online), you generally have the right to withdraw from the contract within 14 days without giving any reason.
The period starts the day you (or a third party you designate, not the carrier) receive the goods.
If we fail to provide clear withdrawal information, the period may extend by up to 12 months.
Important Exceptions for Jewelry (right of withdrawal does not apply):Goods made to your specifications or clearly personalized (e.g., engraved items, custom-designed pieces, made-to-order sizes or modifications).
Other standard exceptions: sealed items unsuitable for return due to health/hygiene reasons once opened (if applicable), digital content, etc.
For non-personalized/standard jewelry, the 14-day right applies fully.
For international/EU shipping: You may be responsible for import duties/taxes (if applicable).
5. Product Descriptions and Images
We strive to provide accurate descriptions and high-quality images of our jewelry. However, please be aware that colours and sizes may appear differently on different screens and under various lighting conditions. We encourage you to review product details and images carefully before making your purchase.
6. Quality Assurance
We carefully inspect all jewelry items before shipping to ensure they meet our high standards. If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will review the issue and determine the appropriate course of action. In cases of defects or damage, we may offer a repair, replacement, or store credit, at our discretion.
7. Customer Service
If you have any questions or concerns regarding our products or your order, please reach out to our customer service team before making a purchase. We are here to assist you and provide any information you need to make an informed decision.
8. Changes to the Policy
We reserve the right to update or modify this No-Refund Policy at any time without prior notice. Any changes will be posted on our website and will apply to all orders placed after the effective date of the policy update.
By making a purchase from our store, you acknowledge that you have read, understood, and agreed to this No-Refund Policy. Thank you for your understanding and for choosing us for your jewelry needs.